Customizing Messages for E-Dispatch, 2-Way, & POD

Digital Waybill communicates in a couple different ways with both drivers and customers. Drivers receive their dispatched orders through either E-Dispatch (text/email) or the 2-Way mobile application. Customers, on the other hand, can be sent a POD, or confirmation e-mail, detailing the current status and timestamp. You can customize the default fields that go into these messages as follows:

1. Go to 'Settings' > 'Software Settings' and click the 'Edit Messages' button.

E-Dispatch: Check the appropriate boxes to include that information in the text message. Remember, you can always edit the message contents on a per-order basis by clicking on the text box before you dispatch the order.

 

2-Way Dispatch- You can also choose to include fields that the driver can update from their mobile phone. To add or remove an editable field, check the appropriate box under 'Driver Editable' (signature is not optional and will always be gathered). 

E-mail POD: Once again, pick the appropriate options.