The best way to contact us about a technical problem is to send an e-mail to support@digitalwaybill.com with a detailed description of your and your contact information (phone number and availability, if you prefer to be contacted by phone. You can also call us at any time at (800).575.3510. If no one is available to take your call immediately, leave a message and we'll return your call as soon as possible.
Our support agents will frequently use Remote Assistance to troubleshoot the problem, which allows them to take control of your system and perform the necessary troubleshooting steps. This can be accessed through 'Remote Assistance' from the 'Discover' menu within the program, or you can navigate to www.dwlogin.com from your web browser. Remote Assistance is our default remote desktop tool, but we can also create a Screen Connect session for you if the the first method doesn't work. Of course, our support agents will walk you through this process if necessary.
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